Refund policy

RETURNS & REFUNDS

ALL SALES ARE FINAL

All purchases made through NXTPlay are final sale.

We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, colour preference, or any other reason once an order has been placed.

Please carefully review your order, including the product, size, colour, quantity, and shipping information, before completing your purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us at Admin@nxtplayconnect.com as soon as possible after receiving your order.

Please include:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photos showing the item and the issue

We will review your request and, where appropriate, may provide a replacement, store credit, refund, or another suitable resolution.

Claims relating to damage, defects, or incorrect items are reviewed on a case-by-case basis.

SIZING

Customers are responsible for selecting the correct size before completing their purchase.

Please review the applicable NXTPlay size guide before ordering. We do not provide returns, refunds, or exchanges because an item does not fit or because the incorrect size was ordered.

ORDER CANCELLATIONS & CHANGES

Orders begin processing shortly after they are placed. We therefore cannot guarantee that an order can be cancelled, changed, or modified after checkout.

This includes changes to:

  • Size
  • Colour
  • Product
  • Quantity
  • Shipping information

Please review all order information carefully before submitting your order.

LOST OR STOLEN PACKAGES

NXTPlay is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If your package appears to have been lost while in transit, please contact us and we will assist you with the appropriate next steps and available carrier claim procedures.

REFUNDS

Because all sales are final, refunds are not provided except where NXTPlay determines that a refund is appropriate due to a damaged, defective, incorrect, or otherwise qualifying order, or where a refund is required by applicable law.

If a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days after processing for the funds to appear in your account, depending on your bank or payment provider.

CONTACT US

For questions regarding your order or an issue with an item you received, please contact:

Admin@nxtplayconnect.com

Please include your full name and order number so our team can assist you as quickly as possible.

By completing a purchase from NXTPlay, you acknowledge that you have reviewed and accepted our All Sales Final Policy.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded under applicable consumer protection laws.